Dell EMC iDRAC Service Module 3.4 User’s Guide

You can navigate in the SupportAssist dashboard page in iDRAC and click the Settings drop-down menu, to open the SupportAssist Collection Settings.

Set Archive Directory

You can store the copies of collections performed by SupportAssist into a directory. You must click the Set Archive Directory button to set the location.

Identification Information

You can include the identification information in the data sent by clicking the drop-down menu and selecting any of the following options:

• No
• Yes

Email Notifications

You can select the preference to receive email notifications when a new support case is opened or a new SupportAssist collection is uploaded. From the Receive Email Notifications drop-down menu, select any of the following:

• Yes
• No

Automatic Collection

By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu:

• Enable
• Disable

You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic collections drop-down menu:

• Weekly
• Monthly
• Quarterly
• Never

You can also set the automatic collection as recurring.

To view the ProSupport Plus Recommendations report, select Yes from the Send ProSupport Plus Recommendations Report drop-down menu.

After setting the preferences, click Apply to save the changes.